Return and Exchange Policy
Terms and Conditions
0. Time Period: You have 30 days from the delivery date to claim a return or exchange. We will not accept any requests beyond this period.
RETURN METHOD:
Your option to send us your return is by Mail.
HOW CAN YOU GET YOUR RETURN SHIPPING LABEL?
Defective Product –
Download and Print
Customer Remorse –
Customer Responsibility
- Notification: Please email us before initiating a return or exchange and provide all relevant details, including the reason for the return.
- Product Condition: The item must be original, unworn, and undamaged. This includes keeping the product’s original tags intact. New products will be returned or exchanged.
- Washing: The apparel must not have been washed or altered to be eligible for a return.
- Stains or Mishaps: Any product with stains or damage caused by the customer will not be valid for return or exchange.
- Customized Parcels: Please note that customized products, specifically manufactured for you, cannot be returned or exchanged.
- Return Shipment Costs: Free return shipment costs.
- Damages and issues (Defective Products): Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right. For our defective products, the return is free shipping
- Providing Tracking Information: Once you receive your return’s ID or tracking number, please promptly share this information with our customer support team.
Please get in touch with our customer support team if you have any further inquiries or need assistance. We are here to make your shopping experience with Jacket99 as smooth as possible. Your satisfaction is our priority!
Address: 11403 Queens Blvd, Flushing, NY, 11375, United States.
Phone: +13236575654
Email: sales@jacket99.com